Reviews
At Brown Heating & Air Conditioning we strive for 100% satisfaction in everything we do. We value your opinion and invite you to tell us and others about your experience with us. Please take a few moments to tell us what you think by leaving us a review here on our website or on any of these popular review sites.
Read what other customers have said about us.
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See What Our Customers Have to Say - 13 Reviews
John Bextermueller
11/15/2023
Located in O Fallon
11/15/2023
Located in O Fallon
Had a new water heater installed. Lloyd was very prompt replacing our water heater. The installation took only two hours and we had hot water throughout the house before he left. No trash was left behind. We will definitely call Browns for all our heating and cooling needs. Browns heating and cooling came highly recommended. Thank you Lloyd for your service.
Marcye Gerber
11/17/2022
Located in Saint Charles
11/17/2022
Located in Saint Charles
Lloyd has been extremely responsive to our HVAC and water heater needs over the last 12 years. Our A/C went out April of 2011 during a spring heatwave. Our daughter was a week old. He pushed back our neighbors install to get ours done as theirs was working, they were just upgrading. He has been very responsive throughout the years and is extremely reasonably priced. Just this morning I texted him because we woke to a cold house and he was there within an hour! We recommend Brown to everyone we know!
Marsha
11/11/2020
Located in St. Charles
11/11/2020
Located in St. Charles
Lloyd and Frank and his team are absolutely amazing! I had both my furnace and ac go out at once and the first quote I received scared me. Lloyd came right out and gave me a reasonable quote and the work was fabulous! Everyone was so great to work with and answered all our questions. Definitely recommend them! I will always use them now!
Service: Furnace, AC and water heater
David & Sarah Kroll
05/02/2020
Located in Saint Peters
05/02/2020
Located in Saint Peters
We moved into a 2-story home that has a unit for upstairs and one for downstairs. It was time to replace both units and my husband's parents had previously used Brown's to replace their unit a couple years ago. We received a fair and competitive quote and felt confident in our decision to go with Brown. Lloyd and his team were very professional and provided a high-quality service that was done quickly. We also didn't have to worry about submitting any paperwork for Ameren's high-efficiency rebates - we received the rebate check less than a month from the date of service! We will recommend Brown's to anyone anytime. Thank you!
Service: 2 New AC Units/Furnaces
Ben Fischer
08/03/2019
Located in Lake St Louis
08/03/2019
Located in Lake St Louis
Lloyd and Frank Brown are some of the best people ,I have ever worked with. They have help us out so many times and have been so fair. You can call me at 636 578 5811 my name is Ben Fischer... My trust for this company is over the top, most of all, they are good honest people !!!!
Service: New AC Unit
Ben Ellerbe
05/18/2019
Located in O'fallon
05/18/2019
Located in O'fallon
Lloyd and his team have helped not only myself, but family and friends several times over the years. Most recently, they identified an undersized air-conditioning unit as the cause for rust in the furnace in the home I recently purchased. They also identified the return vent as undersized and corrected during the installation process. Given the age of the units and the use of a builder’s grade original furnace and air-conditioning unit, I opted to replace the units. The quality of their work was exceptional and pricing was very fair and competitive. I have been happy with the performance of the high-quality units and smart thermostat they recommended and installed. Brown Heating and Air Conditioning is an ethical, trustworthy company, in my experience, and I have referred my parents and friends to them, all of whom, have been very pleased with their service and pricing. On a separate issue, my parents were told by another company a few years ago they needed to replace their units. Lloyd performed an inexpensive repair and the systems have been working very well since.
Service: New air-conditioning, furnace, humidifier and smart thermostat
Mark Lucas
10/19/2017
Located in O'fallon
10/19/2017
Located in O'fallon
I called a well-known HVAC company and they told me to fix my problem would be around $3000 but could go up from there. Then the Tech (salesman) tried to sell me a “Mid Range System” for about $10,000. A friend told me to call Lloyd Brown he came over looked at my furnace and within 4 hours had it fixed with new parts, and for less than a third of what the other company wanted to sell me. I will only call Brown Heating and Air Conditioning for any of my HVAC needs. I hope it makes the other company “green with envy” that I will be telling all my friends and relatives.
Service: Furnace Fix